Travel Insurance Guide
You should thoroughly read the Combined FSG and PDS before you purchase travel insurance to ensure it meets all your needs and provides the appropriate level of cover.
Purchasing a Policy
1. How much does a policy cost?
Prices may vary depending on the travel plan chosen plus the duration and destination of your trip. To find out how much a policy costs just choose a travel plan for an obligation free quote..
2. How can I buy a policy?
You may buy your policy online using one of these credit cards: Visa, Mastercard, Amex.
3. If I change my mind and cancel the policy, do I get a refund?
Yes. You may cancel your policy within 14 days after the issue of your Certificate of Insurance. Provided you have not started your trip and you have not made or intend to make a claim or exercise any other right under the policy, you will be refunded the full amount of the premium you have paid.
4. What part of a claim do I have to pay for?
Policy excesses vary by product. Please check the PDS for specific details. For some products you can remove the excess by paying an additional amount.
5. As I can only purchase with a credit card, how do I know it is secure?
World Nomads/SureSave uses a secure payment gateway that makes credit card transactions directly and securely with the bank. You can be assured that your transaction is at least as safe as any other normal offline credit card transaction. Once authorised, your Certificate of Insurance is displayed on screen for you to print.
6. Are there any no-claims bonuses?
Mostly travel insurance is a one-off thing, so if you have to make a claim you won't find your premiums suddenly bumped up the next time you purchase travel insurance. Of course, if too many people make claims the premiums will rise anyway.
7. If I return home early, do I get a refund?
No. If you buy a 6 month policy and return home after 2 months, the policy is terminated and you don't get a refund.
Travel Insurance Cover
8. Do I really need travel insurance?
There are many things to consider when travelling overseas including passport, tickets, accommodation, and what to pack. While overseas travel can be an exciting prospect, there can be situations where things may go wrong and you find yourself needing urgent medical assistance or help with replacing lost luggage and/or assistance with making an urgent trip home. This is where travel insurance can help - along with providing peace of mind for you in any of these situations when travelling. We've all heard the horror stories of people losing their money, passport, sometimes their entire luggage, leaving them stranded far from home, or worse, being injured or just getting sick in the wrong part of the world.
Travel insurance isn't an option when you are travelling overseas.
9. Why do I need insurance against medical treatment?
What would happen if you were injured at sea during a surf boat charter, broke your leg in Bali, or if you were injured in a car accident in the United States. According to Smartraveller daily hospitalisation costs in Southeast Asia regularly exceed $800. The cost of medical evacuations from the United States regularly range from $75,000 to $95,000. Now contemplate having no travel insurance if you take ill while travelling.
Travel insurance is essential. If you can't afford the insurance, you can't afford to go.
10. What should I look for in my travel insurance policy?
It's important that you know what you want covered and understand what your policy actually covers you against. We've all heard the horror stories of travellers injured in places like the United States or Europe, where a hospital bill for a relatively minor condition can exceed $50,000.
In such circumstances, your insurance premium is a worthwhile investment.
11. What is 'Cancellation' cover?
Cover applies to pre-paid deposits, transport and accommodation arrangerments cancelled due to sudden unforeseen circumstances outside your control and which directly prevent you from travelling. There is provision to claim for cancellation of your trip for a variety of reasons including; sudden illness, serious injury, cancellation or restriction of your transport services caused by severe weather, natural disaster, riot, strike or civil commotion. or you are made reduntant from your full-time permanent job or your boss cancels your leave ,however if you merely change your mind about your trip, there is no cover. A travel insurance policy should cover you for the entire duration of your trip.
12. What are the contents of a policy?
* Medical and additional expenses, including cover for the costs of medical, surgical, hospital, ambulance, emergency dental, medical evacuation and additional expenses.
* Cover for cancellation charges on prepaid arrangements.
* Cover for luggage and personal effects that are taken on the trip or purchased during it. Note that there is usually a standard limit per item, with a specified limit for electronic equipment like phones, cameras and personal computers.
* Cover for travel documents, credit cards or travellers cheques that are lost or stolen. There is usually a limit - either per item or overall.
* Personal liability in case you accidentally injure another person or damage their property. This provides you with cover against the possible cost of the damage.
* Return airfare if you suffer an accident or need to return home due to a covered event outside your control.
* Travel delays which covers you for additional meals and accommodation expenses if your journey is delayed for more than a certain number of hours.
* Emergency luggage which allows you reimbursement of your purchases for essential items if your luggage is temporarily delayed by the carrier.
* Accidental death: it won't make you feel any better (how could it?) but a payout to your estate should you be killed on your trip will certainly make things easier for your family.
* Resumption of trip if you have to return home early due to the unexpected hospitalisation or death, following sudden illness or serious injury, of a close relative. We may offer you cover for the costs of resuming your overseas trip.
* Out-of-pocket hospital allowance provides you with spending money for each day that you are confined in an overseas hospital.
* Loss of income as a result of suffering an injury during your trip and you are totally unable, within 30 days after that injury, to attend your usual fulltime permanent job or business.
* Domestic pets; those kennel and cattery fees can accumulate rather quickly if you are caught up overseas by injury or an unforeseen delay.
* Rental vehicle excess provides cover for the insurance excess on your rental vehicle if it is involved in an accident or stolen. If you're planning to do a lot of driving on your overseas holiday then the 'Increased Rental Vehicle Insurance' option may be consideration.
* Free cover for accompanying children under the age of 25.
* Cover for skiing, surfing, golf, cruising and motorcycle activities or hot-air ballooning, scuba diving, bungee jumping, white-water rafting, paragliding and so on. No cover for extreme sports or experimental versions of any sport or any professional sporting activity.
13. If I develop a medical condition after buying my travel insurance, but before I leave Australia, am I covered?
There is cover for cancellation of your prepaid travel arrangements, after your policy is purchased, if you suddenly become ill and you are unable to continue the trip. Please read the PDS as conditions apply.
14. Should I suspend my private health cover while I'm away?
Most health funds allow their members to suspend their private health insurance in certain circumstances, for example overseas travel. However, suspension rules vary from health fund to health fund. You should contact your private health insurer directly to obtain more information.
Policy Benefits and Conditions
15. What is a pre-existing medical condition?
Pre-existing Medical Condition means:
(a) Any chronic or currently ongoing medical or dental condition of which you are aware or any complication related to any such chronic or current condition or;
(b) A medical or dental condition, or related complication, the symptoms of which you are currently aware or;
(c) Any medical or dental condition that is currently being, or has been investigated or treated in the 90 days prior to the issue of the Certificate of Insurance, by a health professional (including dentist or chiropractor) or;
(d) Any medical condition, current ongoing or experienced at any time in the past, involving your back, neck, brain, heart, circulatory system, respiratory system or cancer, or;
(e) Any condition for which you take prescribed medicine;
(f) Any condition for which you have had surgery, or any complication arising from any surgery you have had at any time or;
(g) Any condition for which you see a medical specialist; or
This definition applies to you, your travelling party, a close relative or any other person.
16. I am pregnant, am I able to purchase travel insurance?
Up to the 26th week cover is available for pregnancy or related medical treatment. Please read the applicable cover sections under "What's covered and what's not" along with the "General Exclusions" as conditions apply.
17. Is there an age limit on travel insurance?
Suresave has an age limit of 80 years. Travellers who are over that age wanting to travel need to complete a 81 Years and Over Medical Declaration Form which will then be assessed by the insurer.
18. I'm planning to take my mobile phone, laptop and video camera with me, are they covered?
The amount paid for loss of your laptop, tablets, notebook, other personal handheld computers, camera or video equipment depends on your travel insurance plan. Please refer to the PDS as conditions may apply..
19. What is a duty of disclosure?
Under the law insurers are required to inform you about your duty of disclosure. They will ask various questions of you. You have a duty at law when answering them to give them honest and complete answers and to tell them everything you know and that a reasonable person in the circumstances could be expected to tell them. You answer the questions for yourself and everyone else covered by the policy, because you apply on their behalf and with their consent. If you breach the duty, the insurer may cancel the policy or reduce the amount it pays for a claim. If fraud is involved, the insurer may treat the policy as if it never existed and pay nothing.
20. Does my insurance only cover me for the one trip?
The policy is only valid for the period of the trip stated in your Certificate of Insurance, unless you purchase the Annual policy.
Worldwide Emergency Assistance
21. How do I get Emergency Assistance overseas?
24hr Worldwide Emergency Assistance is available by calling We.Assist / Specialty Assist, (reverse charge).
22. If I decide to return home because I am ill, do I need the insurer's agreement?
Yes, whatever the circumstances. If you intend to do something that you will claim for later, you first have to obtain the insurer's agreement.
Making a Claim
23. How do I make a claim when I get home?
If you need to make a claim you need to inform your insurer within a certain number of days after your return date by completing a claim form. Providing the incident you are claiming for took place while you were travelling overseas and your policy was valid at the time.
24. What can I claim for?
You can claim for medical evacuation, cancellation costs, funeral expenses, emergency dental treatment, luggage and personal effects, and personal liability. You should refer to the PDS for the full description of benefits and exclusions.
25. I was robbed in local currency. Do I have a claim?
There is a nominal limit a to the amount the insurer will reimburse following the theft of cash whilst travelling overseas. It's always safer to use traveller's cheques or debit/credit cards.
26. Safeguarding Your Luggage and Personal Effects
You must take all reasonable precautions to safeguard your luggage and personal effects. If you leave your luggage and personal effects unsupervised in a public place, whether accidentally or otherwise or it happens because you do not take reasonable care to protect it, your claim may not be paid.
for example; If you forget to take your luggage from the bus or taxi or if you leave your luggage with somebody you don't know, or if you put your handbag on the back of a chair in a restaurant and it disappears, then you will not be covered. This duty of care spills over into your baggage and rented cars. You must report all theft to the police as well as any service providor, property manager or other local authority within 24 hours of discovery.
27. Should I obtain police reports or doctor's details for insurance purposes?
A copy of the written report must be obtained and submitted with your claim.
28. When can I have my claims paid?
Usually when you return home and only after the insurer is satisfied that all the paperwork is correct. If you plan to be away for a long period, or the loss you've experienced is causing you serious financial troubles, contact the insurer to discuss the options.