Who do I call for emergency help?

Worldwide 24 hour Emergency Assistance

World Nomads helps travellers from more than 150 countries. Wherever you are, we’re there to help!

Find the emergency assistance contact details in the list below depending on your country of residency.......and so we can best assist you, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • If you are ill or injured we will need details of medical consultations you have had

Residents of Australia and New Zealand (Your World Nomads policy is backed by Lloyds)

If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney , Australia

Phone: +61 2 8263 0470; or

Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)

Email: assist@worldnomads.com

Residents of the UK and Ireland (Your World Nomads policy provided through Millstream)

Call the assistance team at Specialty Assist. They're available 24 hours/7 days.

Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)

Phone: 020 7183 3751 (from the UK)

Email: assistance@mstream.co.uk

Residents of the USA (Your World Nomads policy is provided through TripMate)

Call One Call Worldwide Travel Assistance Services available 24 hours, 7 days a week , 365 days a year.

Telephone: +1-855-878-9588 (toll free within the US and Canada)

Telephone: +1-603-328-1329 (toll free outside the US and Canada)

Telephone: +1-603-328-1384 (Collect*)

Email: onecall@oncallinternational.com

Residents of Canada (Your World Nomads policy is provided through Travel Guard)

Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:

Phone: +1 866 878 0192 (toll-free from Canada and the Continental U.S.); or

Phone: +1 416 646 3723 (collect from anywhere else in the world)

Email: medicalsp@travelguard.com

Residents of all other countries (Your World Nomads policy is provided through Bupa Global)

Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)

Email: emergency@ihi.com

*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.

More ways to get help

From experience we understand that the telephone isn't always suitable for every situation. Here are other ways you can get in touch if you need help.

These channels are monitored during business hours in Australia: 8am - 8pm Monday - Friday and 10am - 2pm on Weekends AEST.

Email us

Email isn't as fast as the telephone but our customer service team monitor this during business hours.

Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.
Facebook Many of our travellers are on Facebook and so are we. If you have WiFi access, you can always ask for help on our Facebook page which is monitored during business hours. (Monday - Friday 8am - 8pm and on Weekends 10am - 2pm AEST).
WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027) is an Authorised Representative of Cerberus Special Risks Pty Limited (ABN 81 115 932 173 AFSL 308461), and markets and distributes insurance products of Bupa Denmark (Bupa Global Travel), branch of Bupa Insurance Limited, 15-19 Bloomsbury Way, London, WC1A 2BA (No. 3956433). World Nomads Limited Company (05443592) is an Appointed Representative of Millstream Underwriting Limited, 145 Leadenhall St, London EC3V 4QT (FCA 308584). World Nomads (Canada) Ltd (BC0700178, ON-1708111, SK-101206919, MB-853797942) is a licensed agent for AIG Insurance Company of Canada, 120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8. World Nomads, Inc. (15854422), in CA dba World Nomads Travel Insurance Services (0I46621), provides Insurance underwritten by Nationwide Mutual Insurance Company and affiliated companies, Columbus, OH. All of the information we provide about travel insurance is a brief, general summary. It doesn't take into account your personal situation, what you want or might need. Before you buy, it's important to consider what product is right for you and you should carefully read all policy documents, including the Policy Wording/Product Disclosure Statement/Certificate/Policy/Product Guide, to understand what's covered, what's not covered and the limits, terms and conditions which may apply. World Nomads is located at: Level 21, 680 George Street, Sydney, NSW 2000 Australia.